SPRINT CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.

 

IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. See sprintcaptel.com for details.

Hawaii Captioned Telephone Service is a free service provided by the State of Hawai’i Public Utilities Commission (PUC),
ensuring equal communication access to telephone service for people with hearing loss.

Copyright © 2019 Hawaii CapTel. All Rights Reserved. CapTel and WebCapTel are registered trademarks of Ultratec, Inc.

WHAT IS CAPTEL?

Talk, respond, and understand your calls by reading captions on your phone's display screen!  

CapTel is short for Captioned Telephone. Captioned Telephone service from Hawaii CapTel offers the ability for anyone with hearing loss to HEAR the other person and READ captions of everything that is being said during your telephone conversation.

 

Hawaii CapTel Service Available

24-hour-a-day service is offered at no cost to users. However, users are responsible for their own long-distance charges.

 

Spanish-to-Spanish captioning is available everyday from 8 AM to midnight Hawaiian Standard Time.

How does CapTel work?

As the CapTel user dials, the phone automatically connects to a captioning service. The CapTel user talks directly to the other party.

The CapTel operator transcribes the other party's message into text by using voice-recognition technology.

The other party talks to the CapTel user while the CapTel operator listens.

The CapTel user listens and reads the other party's conversation on the CapTel display screen.