HOW TO GET A CAPTEL PHONE? 3 Options
Before you order your new CapTel phone, here is information to help you decide what phone will fit your needs. Click here to find out which phone is right for you.
Apply for a free CapTel phone
Hawai`i residents or kama`aina may be eligible to receive a CapTel phone at no charge.
The Relay Hawaii Equipment Program (RHEP) provides equal access to telephone and emergency services for people with hearing loss. The service is overseen by the Hawaii Public Utilities Commission (PUC) – State of Hawai’i.
Who is eligible for
the RHEP program?
Hawai`i residents or kama`aina may be eligible to receive a CapTel phone at NO CHARGE through the Relay Hawaii Equipment Program (RHEP). In order to receive the free use of a CapTel phone, an applicant must meet the following criteria:
Be a Hawai`i state resident or kama`aina.
Have a hearing loss of 40 decibels (dB) or greater as certified by a doctor or audiologist report.
Be responsible to maintain your own landline service and/or high speed internet service.
Third Party Certificate is not acceptable through the Relay Hawaii Equipment Program.
If you meet the criteria listed above, please download the Hawaii CapTel Application form and RHEP Guidelines below:
Then fill out the Hawaii CapTel Application form and send via mail, email or fax to:
Customer Relations Manager
420 Waiakamilo Road
Honolulu, HI 96817
For more information,
contact RHEP at:
(voice & voice mail)
a CapTel phone
Hawai`i residents or kama`aina who do not qualify for a CapTel phone through the Relay Hawaii Equipment Program may purchase one at the reduced cost of $75.00.
Special offer for Hawai`i residents or kama`aina
Special prices ($75.00) for Hawai`i residents or kama`aina made possible by Sprint Relay. Limited time offer.
90-Day Guarantee Now is your chance to try a CapTel phone risk free! Our 90-day guarantee means you can return your CapTel phone for a full refund.
Click to purchase a CapTel phone of your choice
Third Party Certificate
Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone at no charge if they submit a completed Third-Party Certification of Eligibility. This Third-Party Certification must be signed by a hearing health professional who confirms that the applicant has a hearing loss and will benefit from IP-based Captioned Telephone Service.
Third-Party Certification is only applicable for Internet-based models.
Download & print the
Third-Party Certification Form
Have the form signed and dated by a professional
such as an audiologist or specialized doctor
Send the completed form to: