SPRINT CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.

 

IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. See sprintcaptel.com for details.

Hawaii Captioned Telephone Service is a free service provided by the State of Hawai’i Public Utilities Commission (PUC),
ensuring equal communication access to telephone service for people with hearing loss.

Copyright © 2019 Hawaii CapTel. All Rights Reserved. CapTel and WebCapTel are registered trademarks of Ultratec, Inc.

CONTACT US

Outreach specialists promote and increase awareness of Hawaii CapTel services to residents and employers in the State of Hawai`i. They provide presentations, product demonstrations and seminars at no charge for businesses, agencies, conferences, support group meetings and other events. Outreach specialists can set up your CapTel phone and help you get started in your home or office at no charge.  Contact an outreach specialist in your area directly to make arrangements, or click below to request online. 

Relay Hawaii & Hawaii CapTel

LisaAnn Tom
Customer Relations Manager 

420 Waiakamilo Road, Suite 405

Honolulu, HI 96817

 

Contact an Outreach Specialist in your area directly to make arrangements. If you don’t see your island listed, contact any of the specialists on other islands.

        Kaua'i

No Outreach Specialist is currently available. The Kaua'i residents may contact the Customer Relations Manager or any of the specialists on other islands for more information.

        O'ahu

Dale London

Outreach Specialist

808-847-9032 or 877-805-5845 (voice & voicemail)

866-410-4256 (fax) 

dale.london@sprint.com / relayhawaii@sprint.com (email)

        Moloka'i
        Lana'i
        Maui

No Outreach Specialist is currently available. The Moloka'i, Lana'i or Maui residents may contact the Customer Relations Manager or any of the specialists on other islands for more information.

         Big Island (Hawai`i)

No Outreach Specialist is currently available. The Big Island residents may contact the Customer Relations Manager or any of the specialists on other islands for more information.

CapTel Customer Service

  • Phone: 888-269-7477 (TTY/voice)

  • Español: 866-670-9134 (TTY/voz)

  • Fax: 608-204-6167

  • Email: captel@captel.com

Relay Hawaii Equipment Program (RHEP)

420 Waiakamilo Road, Suite 405

Honolulu, HI 96817